THE DAILY SPIN
TERMS OF SERVICE
Effective Date: September 2, 2026
These Terms of Service (“Terms”) apply to laundry pickup, delivery, Wash-Dry-Fold, and related services provided by The Daily Spin (“The Daily Spin,” “we,” “us,” or “our”).
By scheduling a pickup, submitting laundry for service, or otherwise using The Daily Spin’s services, you (“Customer,” “you,” or “your”) acknowledge that you have read and agree to these Terms.
1. WASH-DRY-FOLD PRICING
Standard Wash-Dry-Fold service is currently $2.05 per pound, unless a different rate, promotion, subscription rate, commercial rate, or other pricing arrangement applies to the order.
Certain items, including but not limited to comforters, blankets, pillows, bath mats, curtains, oversized items, specialty items, and other products identified during booking or processing, may be priced individually rather than by weight.
Additional charges may apply for selected products, add-ons, specialty handling, expedited service, or other services requested by the Customer.
Current pricing displayed on our website or ordering platform applies at the time the order is placed unless otherwise stated.
2. ESTIMATED PRICE & FINAL CHARGE
Any price displayed when scheduling an order is an estimate only and is not the final charge.
Estimated pricing may be based on information provided by the Customer, including the estimated number of bags, anticipated weight, selected services, products, add-ons, and individually priced items.
After pickup, The Daily Spin will weigh and review the laundry received. The final order total will be calculated using:
Confirmed laundry weight at the applicable per-pound rate;
Individually priced or specialty items actually received;
Products and add-ons selected or required for the order;
Applicable expedited or specialty-service charges; and
Any other authorized charges associated with the order.
The final amount may be higher or lower than the estimate displayed when the order was scheduled.
The number of bags entered when scheduling service assists with pickup planning and does not establish the final weight or price of the order.
By submitting an order, the Customer acknowledges and agrees that the estimated amount may be adjusted to reflect the laundry and services actually received.
3. WEIGHING OF LAUNDRY
Wash-Dry-Fold laundry is charged according to its confirmed weight unless otherwise specified.
Laundry should be reasonably dry when submitted for service.
Laundry that is excessively wet, waterlogged, or contains unusual moisture may require special handling. The Daily Spin reserves the right to contact the Customer, adjust how the item is processed, decline the affected items, or otherwise address circumstances that could materially affect normal weight-based pricing.
Individually priced items are not necessarily included in the Wash-Dry-Fold pound calculation.
4. PICKUP & DELIVERY TIMES
Pickup and return times provided by The Daily Spin are estimated service windows and are not guaranteed appointment times unless expressly stated otherwise.
We make reasonable efforts to complete pickup and delivery within the estimated timeframe; however, actual timing may be affected by order volume, laundry requirements, traffic, weather, road conditions, equipment issues, emergencies, customer access, or other circumstances.
Customers will receive applicable order updates through the contact methods available through our ordering system.
5. EARLY COMPLETION & DELIVERY
Your laundry may be completed before your originally estimated return time or delivery window.
If an order is completed early, The Daily Spin may return the completed order before the originally estimated delivery time.
Unless other delivery arrangements have been approved, completed laundry may be left at the Customer’s designated delivery location, including the Customer’s doorstep or another location designated for delivery.
The Customer does not need to be physically present to receive a delivery unless specifically arranged in advance.
The Daily Spin will update the order or otherwise notify the Customer when delivery has been completed.
6. UNATTENDED PICKUP & DELIVERY
When a Customer authorizes or uses unattended pickup or delivery, the Customer is responsible for providing a reasonably safe, accessible, and appropriate location for the laundry.
The Customer is responsible for providing accurate access instructions, including applicable gate codes, building access information, concierge instructions, or other information necessary to complete service.
If our driver cannot reasonably or safely access the designated location, the pickup or delivery may need to be rescheduled.
Once an order has been delivered to the Customer’s designated location and delivery has been documented or communicated to the Customer, The Daily Spin is not responsible for subsequent loss or damage caused by circumstances outside our reasonable control, including theft, weather exposure, animals, third parties, property management personnel, or removal of items from the designated delivery location.
Nothing in these Terms is intended to exclude responsibility that cannot legally be excluded under applicable law.
7. CUSTOMER RESPONSIBILITY BEFORE PICKUP
Customers are responsible for reviewing their laundry before submitting it for service.
Please:
Empty all pockets;
Remove money, jewelry, keys, electronics, medication, documents, and other valuables;
Remove sharp or hazardous objects;
Identify items requiring special handling;
Identify known stains when appropriate;
Separate or identify items that should not be machine washed or dried; and
Review manufacturer care instructions for specialty garments.
Submitting an item for Wash-Dry-Fold service represents that the Customer reasonably believes the item is suitable for ordinary laundering unless special handling has been requested and accepted.
8. ITEMS LEFT IN POCKETS
The Daily Spin is not responsible for items that Customers fail to remove from pockets or laundry before pickup, except to the extent responsibility is imposed by applicable law.
When employees discover personal property during processing, reasonable efforts may be made to keep the property with the Customer’s order.
Items such as pens, markers, lipstick, cosmetics, food, gum, chemicals, or other materials left in pockets can damage the Customer’s laundry or other items in the same order.
Customers are responsible for checking all pockets before submitting laundry.
9. NORMAL LAUNDERING RISKS
Laundry processing naturally involves exposure to water, detergents, agitation, heat, and mechanical drying.
Although The Daily Spin takes reasonable care when processing Customer laundry, certain conditions may occur because of the nature, age, construction, condition, dye, fabric, embellishments, or manufacturer instructions associated with an item.
These may include:
Shrinkage;
Color fading or bleeding;
Pilling;
Fabric deterioration;
Loose or missing buttons;
Zipper or fastener failure;
Damage to decorative elements, prints, sequins, beads, or embellishments;
Previously weakened seams or fabric becoming more apparent;
Elastic deterioration;
Normal wear becoming more noticeable after cleaning; and
Damage resulting from inaccurate, missing, or unreadable manufacturer care labels.
The Daily Spin does not guarantee that ordinary laundering will restore an item to new condition.
10. STAIN TREATMENT
The Daily Spin may make reasonable efforts to address visible or identified stains as part of the applicable service.
Complete stain removal is not guaranteed.
Some stains may be permanent or may require treatment that could damage the underlying fabric, color, print, or construction of an item.
We may determine that additional treatment is not appropriate when further treatment could reasonably damage the item.
Customers are encouraged to identify significant stains and, when known, provide information regarding what caused the stain.
11. DETERGENTS, SOFTENERS & CUSTOMER PREFERENCES
The Daily Spin offers laundry products and service preferences according to the options available when an order is scheduled.
We will make reasonable efforts to follow the Customer’s submitted selections and instructions.
Results may vary depending on fabric type, manufacturer care instructions, previous product use, stains, water conditions, and other factors associated with normal laundering.
Customers with known sensitivities should select appropriate available product options and communicate relevant laundry-processing instructions when scheduling service.
12. FRAGRANCE-FREE & PRODUCT SENSITIVITIES
Selecting a fragrance-free, free-and-clear, or similar product does not mean that The Daily Spin operates an allergen-free or completely fragrance-free environment.
Laundry equipment and processing environments may contain trace residues from products previously used.
Accordingly, The Daily Spin cannot guarantee the complete absence of fragrance, detergent residue, allergens, dyes, or other substances.
Customers with significant allergies or sensitivities should consider whether a shared commercial laundry environment is appropriate for their needs.
13. PROHIBITED OR UNSAFE ITEMS
The Daily Spin reserves the right to refuse, discontinue, isolate, or return laundry that presents a health, safety, sanitation, equipment, or contamination concern.
Items that may be refused include, but are not limited to:
Items contaminated with hazardous chemicals;
Items containing needles, blades, or other sharp objects;
Laundry contaminated with excessive bodily fluids;
Items containing excessive animal waste;
Items suspected of carrying bed bugs, fleas, lice, or other infestations;
Items containing flammable or combustible substances;
Items contaminated by toxic substances;
Items unsuitable for normal commercial laundering; and
Any item that The Daily Spin reasonably determines could endanger employees, customers, equipment, facilities, or other laundry.
The Daily Spin may contact the Customer regarding appropriate next steps when such items are discovered.
14. SPECIALTY & OVERSIZED ITEMS
Certain items require separate pricing or processing and may not qualify for standard per-pound Wash-Dry-Fold pricing.
These may include comforters, quilts, blankets, pillows, bath mats, curtains, rugs, oversized bedding, and other specialty items.
Pricing displayed for these items during booking may depend on the type, quantity, size, or service selected.
If the actual items received differ materially from what was entered during booking, the final charge may be adjusted accordingly.
15. CUSTOMER-PROVIDED HANGERS, BAGS & CONTAINERS
Customers who provide their own laundry bags, baskets, hampers, hangers, or other containers acknowledge that such items may experience ordinary handling during pickup, transportation, processing, and delivery.
The Daily Spin will make reasonable efforts to return Customer-provided property with the completed order but does not recommend submitting valuable, sentimental, fragile, or irreplaceable containers or hangers.
16. LOST, MISSING OR DAMAGED ITEMS
The Daily Spin takes reasonable care in handling Customer laundry.
If you believe an item was lost, damaged, incorrectly processed, or is missing from your returned order, you must notify The Daily Spin as soon as reasonably possible after delivery.
Claims should include sufficient information to allow us to investigate, which may include:
Order information;
Description of the item;
Photographs of alleged damage;
Approximate age and condition of the item;
Proof of purchase or reasonable evidence of value when available; and
Any other information reasonably necessary to investigate the claim.
The Daily Spin will review claims individually.
Any reimbursement, replacement, service credit, or other resolution will be determined in accordance with applicable law, the circumstances of the claim, the item's condition and reasonable value, and these Terms.
We do not recommend submitting irreplaceable, sentimental, collectible, or unusually valuable items through standard Wash-Dry-Fold service.
17. REPORTING AN ORDER ISSUE
Customers should inspect their laundry promptly after delivery.
Issues involving missing items, incorrect processing, damage, or service quality should be reported within 48 hours of delivery whenever reasonably possible so that The Daily Spin can promptly investigate the order.
Failure to report an issue promptly may make it more difficult to investigate or verify the circumstances surrounding the claim.
This reporting period does not eliminate any rights that cannot legally be waived or limited.
18. RE-CLEANING
If an item was not processed according to the service ordered, please contact The Daily Spin promptly.
When appropriate, we may offer to re-clean the affected item at no additional service charge.
The Daily Spin must be given a reasonable opportunity to inspect and, when appropriate, re-clean an item before a refund, credit, or other remedy is considered.
Re-cleaning does not guarantee removal of permanent stains or correction of conditions caused by the fabric, garment construction, pre-existing damage, manufacturer limitations, or normal laundering risks.
19. CANCELLATIONS, RESCHEDULING & ACCESS
Customers should cancel or reschedule pickups as early as reasonably possible.
If laundry is not available at the designated location, the driver cannot access the property, required access instructions were not provided, or the Customer otherwise prevents completion of a scheduled pickup or delivery, the order may need to be rescheduled.
Applicable missed-pickup, cancellation, rescheduling, or other fees will be disclosed when applicable.
The Daily Spin reserves the right to cancel or reschedule service when conditions prevent service from being performed safely or reasonably.
20. WEATHER, TRAFFIC & EVENTS OUTSIDE OUR CONTROL
The Daily Spin is a mobile pickup and delivery service. Service times may be affected by circumstances outside our reasonable control, including severe weather, flooding, road closures, traffic accidents, power outages, equipment failures, vehicle issues, government actions, emergencies, or similar events.
When practical, we will communicate material delays or changes to affected Customers.
Estimated pickup and delivery windows may be adjusted when necessary.
21. PROMOTIONS, DISCOUNTS & SPECIAL PRICING
Promotions, discounts, referral credits, subscription pricing, introductory offers, and promotional codes may be subject to separate terms, expiration dates, service areas, minimum purchases, or eligibility requirements.
Unless specifically stated otherwise, promotions may not be combined.
The Daily Spin reserves the right to correct pricing or promotional errors and to discontinue or modify promotions prospectively, subject to applicable law.
22. PAYMENT AUTHORIZATION
By submitting an order and providing a payment method, the Customer authorizes The Daily Spin and its payment-processing provider to charge the applicable final amount for services actually provided, consistent with these Terms and the pricing disclosed for the service.
Because initial booking totals may be estimates, the final charge may differ from the amount initially displayed.
Customers are responsible for maintaining a valid payment method for their order.
23. SERVICE AREA & RIGHT TO REFUSE SERVICE
Service availability depends on location, scheduling capacity, order requirements, and operational considerations.
The Daily Spin reserves the right to decline or discontinue service when reasonably necessary for safety, sanitation, repeated nonpayment, abusive or threatening conduct, repeated access problems, suspected fraud, prohibited items, or other legitimate business reasons, subject to applicable law.
24. CUSTOMER INFORMATION
Customers are responsible for providing accurate contact, pickup, delivery, access, order, and payment information.
The Daily Spin is not responsible for service issues caused by inaccurate or incomplete information supplied by the Customer, except as otherwise required by applicable law.
Customers should promptly update information that changes before a scheduled service.
25. COMMUNICATIONS
By placing an order, Customers acknowledge that The Daily Spin may send transactional communications reasonably necessary to provide the requested service, including pickup notifications, processing updates, pricing or order adjustments, delivery notifications, and service-related communications.
Marketing communications, where applicable, are subject to applicable consent and opt-out requirements.
26. CHANGES TO THESE TERMS
The Daily Spin may update these Terms periodically to reflect changes in services, pricing, operations, or applicable requirements.
The version posted on our website with the applicable effective date will govern new orders placed after the revised Terms become effective, unless otherwise required by law.
Material changes will not retroactively alter completed transactions except where permitted or required by law.
27. TEXAS LAW
These Terms and services provided by The Daily Spin are governed by applicable federal law and the laws of the State of Texas, without limiting any consumer rights that cannot lawfully be waived.
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.
28. CONTACTING THE DAILY SPIN
Questions about an order, pricing, delivery, these Terms, or a service concern should be submitted through The Daily Spin’s official customer-service contact methods listed on our website.
For lost, missing, damaged, or incorrectly processed items, please include your order information and sufficient details for us to investigate the concern.
CUSTOMER ACKNOWLEDGMENT
By scheduling a pickup or submitting laundry to The Daily Spin, you acknowledge that you have reviewed and agree to these Terms of Service, including our estimated-pricing, final-weight, garment-care, pickup, delivery, and claims policies.